General Terms
this is a bit of a faq i guess!
- do not reupload my artwork, with credit or without, unless it was purchased or gifted by/for you.- i don't mind people getting tattoos of my artwork, but i'd appreciate them asking/showing me!
Adoptable Characters
these terms are in the paypal checkout process for adoptable ocs.
- you, as the adopter, may not claim that you designed/created this character.- i won't accept bids from empty accounts (no profile info, no posts, no favs, etc.)- you can resell, trade, or give away the characters. Raising the price based on edits or additional artwork is fine, but flipping (as in buying adopts only to immediately sell them at a much higher price) will get you banned from buying future adopts from me.- you can alter the characters in any way you like, and use the characters for anything you are creating (comics, stories, etc.), but you cannot use specifically my original artwork of the character for promotional purposes.- you can use/upload my original drawing of the characters but please credit me as the original artist.
Commissions
these terms are laid out in my ko-fi commissions checkout process.
1) commissions will contain copyright management information in the form of either a signature and/or other copyright and ownership information embedded in the metadata or elsewhere. Removing and/or altering such information is prohibited.2) I (Andréa Sutinen) reserve the right to share the finished commission(s) on my social media accounts & use them as examples of commissions in my portfolio or elsewhere. You (the commissioner) are also free to post/share the art. (if it's nsfw please don't tag my main accounts!)3) you're free to print your commissioned drawing (on anything, like a tshirt transfer or button etc.) for personal use. you do not have permission to mass produce/sell anything with the drawing on it, or use the drawing to advertise things for sale, except for in specific pre-discussed circumstances. (I only do this type of work for friends and colleagues)4) If the commission contains any nsfw content you confirm that you are 18 years or older by submitting the commission payment.5) If I am unable to accept your commission for any reason, you will be notified and refunded as soon as possible.
transparency about the things
i make and outsource!
i try to find good manufacturers to work with when possible!!
if you're an aspiring merch artist and have any questions about this stuff feel free to contact me!
prints: Little Rock Printing & at home on my own printershirts: I use a small screenprinting place that's local to me.stickers: at home with an epson printer & silhouette cutter :)
I use Koala printable vinyl and Oracal transparent laminate.acrylic items, lanyards, washi tape, mini dakis: Vograceceramics: I make these at home and go to a local studio for firings.packing materials: Canada Mailers, ecoenclose, slotbox, and a ton of recycled paper from my local comic shop. I thrift old envelopes and reuse boxes as often as possible!
holding spot for text blocks
come back soon!
USA CUSTOMERS!
steep tariffs are in effect for these items,
as they're manufactured in china:
acrylic charms
acrylic standees
photocard holders
washi tape
mini daki charms
lanyardseverything else in my store is produced in canada
and should, currently, be unaffected.
PREORDER UPDATES
All orders from Sept 2024 - Feb 2025 have been packed and shipped!
these may take longer to arrive than expected.
March 2025 preorders are dispatching through may-june. USA orders may take longer and be subject to taxes, though we don't have a lot of solid facts right now.ANY USA ORDER FROM MARCH THAT CONTAINS CHARMS IS GOING TO BE HELD TO PREVENT YOU GUYS FROM GETTING HIT WITH CRAZY TARIFFS. THESE ORDERS WILL BE SHIPPED OUT ONCE THINGS CHANGE FOR THE BETTER - FEEL FREE TO GET IN TOUCH IF YOU HAVE QUESTIONS OR A PROXY I CAN SHIP TO!
SHOP FAQ
I use canada post to ship all items. currently i'm unable to ship to the UK/EU.♦ How long will it take for my order to dispatch?
my shipping times are a lot slower than your average shop. i'm disabled and struggle with fatigue - preorders can take months for me to ship out everything after the items get made. i'm just one me, so thanks as always for being patient!
♦ How will I know when my order has shipped, and when will it get to me?
you will receive a shipping confirmation email from either my shop or from canada post depending on whether it is tracked or not. sometimes you'll get an email from both! there's sometimes a week or more delay between the bigcartel shipping notif and the CP tracking number since i order postage in batches.after shipping, items take about a week within Canada, 2 weeks to the USA, and a month or more internationally, plus at least a couple more weeks of wiggle room depending on how early it ends up in my dropoff pile.
♦ Can you send me a tracking number/tell me where my package is?
tracking numbers are sent through canada post, and only when you select a shipping option with tracking at checkout. in either case, i won't have any more info than you do!
♦ I sent a check-in email and got nothing in response. why?
if you haven't got a shipping notification, my answer would just be "i'm slow" and i don't often have the spoons to reply to this type of message. I prioritize responding to things like address changes, cancellations, missing orders that have shipped, and other questions.
if your question/concern isn't covered in this FAQ, please send order questions to [email protected]
I'm not on top of my socials and may not respond to DMs!